Menu 17
Departments  >>  Hotel Management and Catering Tech  >  Publications


Paper Publication


  • Chatterjee, R. & Mukherjee, S.K. (2019). Sustainable development of bio-diesel production for cleaner environment. Int. J. Environmental Technology and Management. Vol. 22(1), 20-39.


  • Srivastava, S.K., Chandra, B., & Shandilya, G. (2018). Customer Relationship Management (CRM) on Customer Loyalty and Retention in Hotel Industry of Jharkhand. International Journal of Civil Engineering and Technology. Vol. 9(1), 784-796.
  • Shandilya, G., Singh, S., & Srivastava, A. R. (2018). Impact of Consumers’ Perception on the Service Quality of Fast Food Sector. International Journal of Mechanical Engineering and Technology. Vol 9(2), 74-87
  • Srivastava, S.K., Chandra, B., & Sinha. A.P. (2018). Effectiveness of Knowledge Management (KM) on Customer Relationship Management (CRM) in Hotel Business Performance. Journal of Environmental Management and Tourism. Vol. 9, issue 6(30), pp 1277-1285.
  • Srivastava, P., & Srivastava, S.K. (2018). Emotional labor within hotel industry- A case study of hotels in Ranchi. International Journal of Management Studies. Vol 3(3),33-38.
  • Srivastava, S.K., Srivastava, P., & Chandra, B. (2018). An impact of Customer Relationship Management (CRM) variables on Customer Satisfaction in the mid-market segment of hotel sector in the state of Jharkhand. International Journal of Research in Management & Social Science. Vol 6. issue2(1), 5-14


  • Srivastava, P. (2016). Mobile E retailing – Beginning of new dimension in Indian E Commerce. The IUJ Journal of Management, 4(2), 8-12.
  • Jana, A. & Chandra, B. (2016). Role of Brand Image and Switching Cost on Customer Satisfaction-Loyalty Dyadic in Mid-Market Hotel Sector, Indian Journal of Marketing. Vol 46(9), 35-52.
  • Jana, A. & Chandra, B. (2016). Mediating Role of Customer Satisfaction in the Mid-Market Hotels: An Empirical Analysis, Indian Journal of Science & Technology. Vol 9(1),1-16. 


  • Srivastava, P. (2015) Satisfaction of Internal Customer in Higher Education, International Journal on Customer Relations, 3 (1), 31-35.
  • Srivastava, P. (2015) Current status of CSR: A case of Indian Hotel Industry, AVAHAN: A Journal on Hospitality and Tourism, 3 (1), 70-74.
  • Jana, A. (2015) The Marketing Effectiveness of Hotels Advertisement in Social Sites (Facebook): A Case Study of Central Ranchi, Asian Mirror International Journal of Research. Vol 2(1), 67-81.
  • Srivastava, S. K. (2015). An Emperical study in FDI in service sector, Asian Mirror, An International Journal of Research. Vol 2 (I), 1-14.
  • Srivastava, S. K. (2015). CRM: A paradigm shift in Hotel Marketing, Asian Mirror, An International Journal of Research Vol 2(II), 21-28, 2015.
  • Saran, A.(2015).The role of media in changing food habit of the children - A case study of Ranchi. An International Journal of Research.Vol II (II),63-79.
  • Shandilya, G. (2015). Empirical study of HRM strategies and labour turnover in the hotel industry, Asian Mirror International Journal of Research, Vol II (II), 29-35.
  • Shandilya, G. (2015). Scope and challenges of Event Management in India, AE International Journal of Multidisciplinary Research, Vol 3(2), 89-92.
  • Kumar, P., Mishra, A. (2015). A Study of Jharkhand Tourism Identity in Tourist Map. International Journal of Management and Social Development, 2(4), 85-90.
  •  Kumar, P., Mishra, A. (2015). A study of perception of Tourist Socio-Economic status on Jharkhand Tourism category. American International Journal of Research in Humanities, Arts and Social Sciences, 2(10), 185-196.
  •  Kumar, P., Mishra, A. (2015). Indian Tourism Sector: An overview. International Journal of Management and social development. Vol 2(5),1-9.
  •  Kumar, P., Mishra, A. (2015). Prospects of Tourism in Jharkhand and its economic contribution. Journal of faculty of Management Studies, 8(2),47-74.
  •  Kumar, P., Mishra, A. (2015). Socio- Development aspects of Tourism in India. Asian Mirror- International Journal of Research, 2(2), 53-68.
  • Kumar, P., Mishra, A.  (2015). Tourist perception towards Jharkhand; A district wise study. International Journal of Sales & Marketing Management Research and Development, 5(3), 9-24.
  • Kumar, P., Mishra, A. (2015). A Study of Economic Contribution of Tourism Industry of Jharkhand State. Journal of Environmental Management and Tourism, Vol VI,1(11),100-110


  • Shandilya, A.K. (2014). Urban consumers’ preference for organised and unorganised food retailing in the state of Jharkhand, India. International Journal of Hospitality and Tourism systems, 9(2).
  • Jana, A. (2014). Impacts of the Attributes of Service Quality on Customer Satisfaction and the Interrelationship Among Service Quality, Customer Satisfaction and Customer Loyalty, Journal of Hospitality Application and Research. Vol 9(2),46-60.
  • Shandilya, A. K. (2014). A melange of food outlets consumers’ behaviour: specifying geographical area issues of Jharkhand. ATITHI- Journal of Hospitality and Tourism. 2, 30-39.
  • Srivastava, P. (2014) Measuring service quality in restaurants of Jharkhand using DINESERV Model, AVAHAN: A Journal on Hospitality and Tourism, 2 (1), 1-10.
  • Jana, A. & Chatterjee, R. (2014). The Effect of Servicescape of Casual Restaurants on Youths’ Dining Experience, International Journal of Customer relations. Vol 2(1) ,37-44. 


  • Kumar, N. & Singh, M.K. (2013). The Attitude of Tribal Population of Ranchi (Jharkhand) towards Hospitality Education, Shree Ram Institute’s International Journal of Commerce & Management, Vol. 1, 7-10.
  • Kumar, N.  (2013). Swot Analysis of Mining Tourism in Jharkhand – Jharia a critical Study. (IRDA) International Journal of Management & Social Sciences, Vol.1(2), 15 -20.

Book Published


  • Shandilya, A. K. (2015). “A textbook of Food Production Foundation” published by Trinity publication- An imprint of Laxmi publication, New Delhi.
  • Jana, A. & Srivastava, P. (2015). "United Colors of Alcohol" published by Trident Publication, ISBN No. 9788193094686.


  • Saran, A. (2013) The Indian Imperial Diet (600 BC - 18th Century), Published by Excel India Publishers, New Delhi.