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HMCT Publication
Paper Publication
2019
Chatterjee, R.
& Mukherjee, S.K. (2019). Sustainable development of bio-diesel production for cleaner environment. Int. J. Environmental Technology and Management. Vol. 22(1), 20-39.
2018
Srivastava, S.K.,
Chandra, B., &
Shandilya, G.
(2018). Customer Relationship Management (CRM) on Customer Loyalty and Retention in Hotel Industry of Jharkhand. International Journal of Civil Engineering and Technology. Vol. 9(1), 784-796.
Shandilya, G
., Singh, S., & Srivastava, A. R. (2018). Impact of Consumers’ Perception on the Service Quality of Fast Food Sector. International Journal of Mechanical Engineering and Technology. Vol 9(2), 74-87
Srivastava, S.K
., Chandra, B., & Sinha. A.P. (2018). Effectiveness of Knowledge Management (KM) on Customer Relationship Management (CRM) in Hotel Business Performance. Journal of Environmental Management and Tourism. Vol. 9, issue 6(30), pp 1277-1285.
Srivastava, P., & Srivastava, S.K
. (2018). Emotional labor within hotel industry- A case study of hotels in Ranchi. International Journal of Management Studies. Vol 3(3),33-38.
Srivastava, S.K., Srivastava, P.,
& Chandra, B. (2018). An impact of Customer Relationship Management (CRM) variables on Customer Satisfaction in the mid-market segment of hotel sector in the state of Jharkhand. International Journal of Research in Management & Social Science. Vol 6. issue2(1), 5-14
2016
Srivastava, P
. (2016). Mobile E retailing – Beginning of new dimension in Indian E Commerce. The IUJ Journal of Management, 4(2), 8-12.
Jana, A.
& Chandra, B. (2016). Role of Brand Image and Switching Cost on Customer Satisfaction-Loyalty Dyadic in Mid-Market Hotel Sector, Indian Journal of Marketing. Vol 46(9), 35-52.
Jana, A.
& Chandra, B. (2016). Mediating Role of Customer Satisfaction in the Mid-Market Hotels: An Empirical Analysis, Indian Journal of Science & Technology. Vol 9(1),1-16.
2015
Srivastava, P
. (2015) Satisfaction of Internal Customer in Higher Education, International Journal on Customer Relations, 3 (1), 31-35.
Srivastava, P
. (2015) Current status of CSR: A case of Indian Hotel Industry, AVAHAN: A Journal on Hospitality and Tourism, 3 (1), 70-74.
Jana, A. (2015)
The Marketing Effectiveness of Hotels Advertisement in Social Sites (Facebook): A Case Study of Central Ranchi, Asian Mirror International Journal of Research. Vol 2(1), 67-81.
Srivastava, S.
K
. (2015). An Emperical study in FDI in service sector, Asian Mirror, An International Journal of Research. Vol 2 (I), 1-14.
Srivastava, S.
K.
(2015). CRM: A paradigm shift in Hotel Marketing, Asian Mirror, An International Journal of Research Vol 2(II), 21-28, 2015.
Saran, A
.(2015).The role of media in changing food habit of the children - A case study of Ranchi. An International Journal of Research.Vol II (II),63-79.
Shandilya, G.
(2015). Empirical study of HRM strategies and labour turnover in the hotel industry, Asian Mirror International Journal of Research, Vol II (II), 29-35.
Shandilya, G.
(2015). Scope and challenges of Event Management in India, AE International Journal of Multidisciplinary Research, Vol 3(2), 89-92.
Kumar, P
., Mishra, A. (2015). A Study of Jharkhand Tourism Identity in Tourist Map. International Journal of Management and Social Development, 2(4), 85-90.
Kumar, P
., Mishra, A. (2015). A study of perception of Tourist Socio-Economic status on Jharkhand Tourism category. American International Journal of Research in Humanities, Arts and Social Sciences, 2(10), 185-196.
Kumar, P
., Mishra, A. (2015). Indian Tourism Sector: An overview. International Journal of Management and social development. Vol 2(5),1-9.
Kumar, P
., Mishra, A. (2015). Prospects of Tourism in Jharkhand and its economic contribution. Journal of faculty of Management Studies, 8(2),47-74.
Kumar, P.,
Mishra, A. (2015). Socio- Development aspects of Tourism in India. Asian Mirror- International Journal of Research, 2(2), 53-68.
Kumar, P
., Mishra, A. (2015). Tourist perception towards Jharkhand; A district wise study. International Journal of Sales & Marketing Management Research and Development, 5(3), 9-24.
Kumar, P
., Mishra, A. (2015). A Study of Economic Contribution of Tourism Industry of Jharkhand State. Journal of Environmental Management and Tourism, Vol VI,1(11),100-110
2014
Shandilya, A.
K. (2014). Urban consumers’ preference for organised and unorganised food retailing in the state of Jharkhand, India. International Journal of Hospitality and Tourism systems, 9(2).
Jana, A. (2014).
Impacts of the Attributes of Service Quality on Customer Satisfaction and the Interrelationship Among Service Quality, Customer Satisfaction and Customer Loyalty, Journal of Hospitality Application and Research. Vol 9(2),46-60.
Shandilya, A. K.
(2014). A melange of food outlets consumers’ behaviour: specifying geographical area issues of Jharkhand. ATITHI- Journal of Hospitality and Tourism. 2, 30-39.
Srivastava, P.
(2014) Measuring service quality in restaurants of Jharkhand using DINESERV Model, AVAHAN: A Journal on Hospitality and Tourism, 2 (1), 1-10.
Jana, A.
& Chatterjee, R. (2014). The Effect of Servicescape of Casual Restaurants on Youths’ Dining Experience, International Journal of Customer relations. Vol 2(1) ,37-44.
2013
Kumar, N
. & Singh, M.K. (2013). The Attitude of Tribal Population of Ranchi (Jharkhand) towards Hospitality Education, Shree Ram Institute’s International Journal of Commerce & Management, Vol. 1, 7-10.
Kumar, N
. (2013). Swot Analysis of Mining Tourism in Jharkhand – Jharia a critical Study. (IRDA) International Journal of Management & Social Sciences, Vol.1(2), 15 -20.
Book Published
2015
Shandilya, A. K
. (2015). “
A textbook of Food Production Foundation”
published by
Trinity publication- An imprint of Laxmi publication, New Delhi.
Jana, A
. &
Srivastava, P.
(2015). "
United Colors of Alcohol
" published by Trident Publication, ISBN No. 9788193094686.
2013
Saran, A
. (2013) The Indian Imperial Diet (600 BC - 18th Century), Published by Excel India Publishers, New Delhi.