Dr. Praveen Srivastava

Contact Us

Email - psrivastava@bitmesra.ac.in
Phone - 8987479515


Praveen Srivastava received his Ph.D. in Management from Ranchi University and Three-Year Diploma in Hotel Management and Catering Technology from Institute of Hotel Management Catering Technology & Applied Nutrition, Bhopal (M.P.).  He also holds MBA from ICFAI and Masters in Tourism from IGNOU.

Featured Work:

  • Srivastava, S.K., Srivastava, P. & Chandra, B. (2018) An impact of Customer Relationship Management (CRM) variables on Customer Satisfaction in the mid-market segment of hotel sector in the state of Jharkhand, International Journal of Research in Management & Social Science, 2(I) 6, 5-14.
  • Shandilya, A.K., Shandilya, G., Kumar, N & Srivastava, P.  (Eds.) (2018) "Transforming Communities Through Sustainable Tourism: In and around Jharkhand", Disha International Publishing House, New Delhi.
  • Srivastava, P. (2015) Current status of CSR: A case of Indian Hotel Industry, AVAHAN: A Journal on Hospitality and Tourism, 3 (1), 70-74.
  • Srivastava, P. (2015) Satisfaction of Internal Customer in Higher Education, International Journal on Customer Relations, 3 (1), 31-35.
  • Jana, A. & Srivastava P. (2015) United Colors of Alcohol, New Delhi, Trident Publication, ISBN No. 9788193094686
  • Srivastava, P. & Srivastava, S. (2014) FDI in Hospitality Sector – A review, ASIAN MIRROR – International Journal of Research, 1(2), 34-44.
  • Srivastava, P. (2014) Measuring service quality in restaurants of Jharkhand using DINESERV Model, AVAHAN: A Journal on Hospitality and Tourism, 2 (1), 1-10.
  • Chattoraj, A.K., Srivastava, P. & Srivastava, S. (2014) Ethical behavior and decision making in management. In New Approach in Human Resource and Marketing management (pp 361-366). New Delhi, Bharti Publication. ISBN 9789381212806.
  • Srivastava, P. (2014) Measuring Guest perception of service quality in Tourism Product: A case study of hotels in Jharkhand. In Travel Tourism and Hospitality: Emerging perspective and paradigm (pp 24-35) New Delhi, Globus Press. ISBN 9789382484967. 
  • Srivastava, P. (2014) Gender differences in Entrepreneurship. In Unleashing Entrepreneurship in India: Opportunities and Challenges (pp 104-111) Ranchi, Jharkhand, Lords Publishing House. ISBN 9788192817859.
  • Srivastava, P., Shandilya, A.K. & Shelly S. (2012) Application and implementation of CRM in Hotels of developing cities- A case study of Ranchi. International Journal of Management, IT, and Engineering.  2(1), 271-294.
  • Srivastava P. & Srivastava S. (2012) Awareness of Customer Relation Management as a tool to retain customers in Hotel - A case study of Jharkhand, Anushandanika, Research Journal of Commerce and Business Management, 4(1), 10 -16. 
  • Shandilya, A.K. & Srivastava, P. (2011) Service at Restaurant: Expectation and Service perception of guests: a case study of Ranchi, Journal of Hospitality Application and Research. 6(2), 36-45.
  • Shandilya A. K. & Srivastava, P. (2011) The attitude of consumers towards organized food retailing: An application of Attitude-towards-object Model. Journal of Tourism Studies, 6, 128-141.
  • Jyoti & Srivastava, P. (2008) Introduction to Hospitality Accommodation. in Introduction to Hospitality Industry: A Textbook (pp 43-68). New Delhi, Aman Publication. ISBN 8182040469.
  • R. Kapilan & Srivastava, P. (2006) Pathway toward and beyond national games 2007 - Hospitality case study in JOHAR (Journal of Hospitality Application and Research) 1(1), 40-50.


  • Top performer in "Mentoring Educators in Educational Technology" conducted by IIT Bombay from May 17th, 2018 to July 05th, 2018.
  • Recipient of "Award of Excellence" by IIT Mumbai for being amongst the top performer of the Faculty Development Program "Use of ICT in Education for Online and Blended Learning" conducted by IIT Mumbai from May 2nd, 2016 to July 10th, 2016.
  • Certified Instructor of "Managing Front Office Operation" (2004) by American Hotel & Lodging Association (AH&LA), USA.
  • Certified Instructor of "Leadership and Management in the Hospitality Industry" (2004) by American Hotel & Lodging Association (AH&LA), USA.

Areas of Interest:

  • CRM
  • Front Office

Live Link:  https://praveenhmblog.wordpress.com/