Dr. Abhisek Jana

Contact Us

Email - abhisekjana@bitmesra.ac.in
Phone - 9973862078


Abhisek Jana received his Ph.D. in Management Studies from IIT (ISM), Dhanbad. He also holds a Master’s degree in Tourism Management from IGNOU; B.A. in International Hospitality Management from QMUC, Edinburgh, UK along with Diploma in Hotel Management & Catering Technology from IIHM, Kolkata. Prior to joining Birla Institute of Technology, Mesra he worked at The Carlton Hotel, Edinburgh, UK and TajSats Fight Catering, Kolkata.

Featured Work:


Jana, A.& Srivastava, P. (2015). United Colors of Alcohol. New Delhi: Trident Publication, ISBN No. 978819309

Chapter published in Book: 

Jana, A.& Chandra, B. (2014). "Role of Business Ethics in Hospitality Industry", in edited book "Effectiveness, Ethics and Sustainability" New Delhi: Excel India Publisher, ISBN: 978-93-83842-73-5, in association with Indian School of Mines, pp. 92-97.


Jana, A. & Chandra, B. (2016). Role of Brand Image and Switching Cost on Customer Satisfaction-Loyalty Dyadic in Mid-Market Hotel Sector, Indian Journal of Marketing. Vol:46, Issue No. 9, pp. 35-52, ISSN (Print): 0973-8703.  (SCOPUS).

Jana, A. & Chandra, B. (2016).Mediating Role of Customer Satisfaction in the Mid-Market Hotels: An Empirical Analysis, Indian Journal of Science & Technology. Vol:9, Issue No. 1, pp. 1-16, ISSN (Print): 0974-6846, ISSN (Online): 0974-5645.  (SCOPUS & ISI. Thomson Reuters).

Areas of Interest:

 Sustainable Marketing, Consumer Behaviour, Food & Beverage Service, Food & Beverage Management