Birla Institute of Technology, Mesra
Faculty Image

Dr. Abhisek Jana

Joined Institute on : 1-Nov-2007

  • Assistant Professor
  • Management
  • Ph.D. (Mgmt.), IIT (ISM), Dhanbad; MTM, IGNOU; Bachelor's in International Hospitality Management, QMUC, Edinburgh, UK.
Contact Address

Qtr. No.: CII/44, Outer Campus, BIT Mesra, Ranchi: 835215, Jharkhand, India

Elita Garden Vista; Block:7; Flat No.:1601, New Town; Kolkata-700135

  • Phone Office - 2275648
  • Phone Residence - 4816
  • Email - abhisekjana@bitmesra.ac.in
Work Experience

Teaching : 18.5 Years

Research : 10 Years

Individual: 4 Years
Professional Background

PROFESSIONAL QUALIFICATION:

  • Ph.D (Management), IIT (ISM), Dhanbad
  • Masters in Tourism Management, IGNOU
  • Bachelor’s in International Hospitality Management, QMUC, Edinburgh, UK

PROFESSIONAL EXPERIENCE:

  • Assistant Professor (AL-12), Dept. of Management Studies, BIT Mesra, Ranchi [01/09/2024 to till date] 
  • Assistant Professor (AL-11), Dept. of HMCT, BIT Mesra, Ranchi [04/02/2015 to 31/08/2024] 
  • Assistant Professor (AL-10), Dept. of HMCT, BIT Mesra, Ranchi [01/01/2010 to 03/02/2015] 
  • Lecturer, Dept. of HMCT, BIT Mesra, Ranchi [01/11/2007 to 31/12/2009] 
  • Flight Supervisor, TajSATS, Kolkata [01/06/2007 to 14/10/2007] 
  • Asst. Manager, The Carlton, Paramount Group, Edinburgh, UK [06/06/2005 to 22/10/2006] 
  • Management Trainee, The Carlton, Paramount Group, Edinburgh, UK [27/09/2003 to 05/06/2005] 

ADMINISTRATIVE WORK EXPERIENCE:

  • Associate Dean, Admission, Accreditation and Coordination (ADAAC), BIT Mesra, Ranchi. (02/01/2023 to till date)
  • Member-IACA, BIT Mesra, Ranchi. (02/01/2023 to till date)
  • Member-IQAC, BIT Mesra, Ranchi. (01/03/2018 to till date)
  • Member-ICT Core Committee, BIT Mesra, Ranchi. (29/04/2025 to till date)
  • Member-NAAC Core Committee, BIT Mesra, Ranchi. (18/04/2025 to till date)
  • Member-Institute Media Cell, BIT Mesra, Ranchi. (18/06/2021 to till date)
  • Member-Institute Branding Committee, BIT Mesra, Ranchi. (07/08/2024 to till date)
  • Warden & Asst. Warden of Boys Hostel, BIT Mesra, Ranchi. (04/03/2013 to 31/12/2022)
  • Chairman-Central Mess Purchase Committee, BIT Mesra, Ranchi. (20/06/2017 to 30/06/2018)
  • Co-Chairman-Central Mess Purchase Committee, BIT Mesra, Ranchi. (15/07/2013 to 31/12/2013)
Research Areas

       RESEARCH AREAS:

  • Sustainable Marketing
  • Consumer Behaviour
  • Digital Marketing
  • F&B Control

RESEARCH GUIDANCE: 02 Ongoing
Award and Honours
  • Resource person in Six months accommodation operation course sponsored by Tribal Welfare Department, Government of Jharkhand.
  • Nominated as a member of ‘Food Committee’ in 34th National Games held at Ranchi.
  • Contributed to the educational governance by serving as a paper setter for the State Public Service Commission Test.
Publications

RESEARCH PUBLICATIONS

Total Publication: 13

  • Research Paper (Journal) : 08
  • Research Paper (Conf./Seminar) : 02
  • Book : 01
  • Book Chapter : 02

2025:

RESEARCH PAPER:

  1. Jana, A., Shandilya, G. and Srivastava, P. (2025), "Eco-conscious luxury: decoding the preferences of affluent travellers in sustainable hospitality", Journal of Hospitality and Tourism Insights, 8 (5), pp. 1717-1739 https://doi.org/10.1108/JHTI-04-2024-0375 (SCOPUS-Q1; IF: 4.8; ABDC-A & WoS)
  2. Rai, R,, Jana, A. and Srivastava, P. (2025), “One Size Doesn’t Fit All: Exploring Gendered Insights into Job Satisfaction and Employee Retention in HEI in India”, Drishtikon: A Management Journal, 16(1), pp. 31-57.

2012-2016: 

  1. Jana, A. & Chandra, B., 2016. Mediating Role of Customer Satisfaction in the Mid-Market Hotels: An Empirical Analysis. Indian Journal of Science & Technology, 9(1), pp. 1-16. DOI: 10.17485/ijst/2016/v9i1/81973 (SCOPUS; IF: 0.468; ABDC-C; WoS)
  2. Jana, A. & Chandra, B., 2016. Role of Brand Image and Switching Cost on Customer Satisfaction-Loyalty Dyadic in Mid-Market Hotel Sector. Indian Journal of Marketing, 46(9), pp. 35-52. DOI: 10.17010/ijom/2016/v46/i9/101040 (SCOPUS; ABDC-C; WoS; Scopus CiteScore-3.0; Index Copernicus Impact Value: 5.09)
  3. Jana, A., 2015. The Marketing Effectiveness of Hotels Advertisement in Social Sites (Facebook): A Case Study of Central Ranchi. Asian Mirror International Journal of Research, 2(1), pp. 67-81
  4. Jana, A., 2014. Impacts of the Attributes of Service Quality on Customer Satisfaction and the Interrelationship among Service Quality, Customer Satisfaction and Customer Loyalty. Journal of Hospitality Application & Research, 9(2), pp. 46-60. DOI: 10.17010/ijom/2016/v46/i9/101040
  5. Jana, A. & Chatterjee, R., 2014. The Effect of Servicescape of Casual Restaurants on Youths’ Dining Experience. International Journal on Customer Relations, 2(2), pp. 37-44
  6. Chatterjee, R., Jana, A., Shandilya, G., 2012. Potential of Rural Tourism in the State of Jharkhand. NITHM Journal of Tourism and Hospitality Management, 2(1), pp. 6-16

Book Chapter:

2024: 

  1. Shandilya A. K., Jana, A., & Kumar, D. (2024). Reinvestigating the Relationships Between the Elements of Restaurants' Servicescape and In-House Dining Behavior in the Light of COVID-19. Gastronomic Sustainability Solutions for Community and Tourism Resilience (218-241). DOI: 10.4018/979-8-3693-4135-3.ch013 (SCOPUS)
  2. Shandilya, G., Srivastava, P., & Jana, A. (2024). Industry Experts and Business Consultants’ Takes on India’s Readiness for Metaverse. In Creator’s Economy in Metaverse Platforms: Empowering Stakeholders Through Omnichannel Approach (pp. 132–147). DOI: 10.4018/979-8-3693-3358-7.ch008 (SCOPUS)

Paper Presented & Published in Conference Proceeding: 

2021: 

  1. Jana, A. & Shandilya, A.K., 2021. Impact of Covid-19 on Indian Hospitality Industry & Tourism. Revamping Hospitality and Tourism Industry through Innovation, Eureka Publications, CT University, Ludhiana, India, pp. 1-14

2014: 

  1. Jana, A. & Chandra, B., 2014. Role of Business Ethics in Hospitality Industry: An Exploratory Study. Effectiveness, Ethics and Sustainability. Excel India Publishers. Department of Management Studies, IIT(ISM), Dhanbad, India, pp. 92-97

 
Text and Reference Books
  • Jana, A., & Srivastava, P. (2015). United Colors of Alcohol. Trident Publication.

 
Member, Editorial Board

LISTED IN THE EDITORIAL BOARD / PANEL OF REVIEWERS OF NATIONAL/INTERNATIONAL JOURNALS.

  1. Editor, Journal of Hospitality Application and Research (JOHAR). 
  2. International Journal of Contemporary Hospitality Management.
  3. International Journal of Management Practice.
  4. International Journal of Tourism Research.
  5. Journal of Hospitality and Tourism Insights.