Hotel Management

• Fast Food
• Customer Satisfaction
• Consumer Behavior
• Relationship Marketing

Recipient of BIT Faculty Appreciation Award BITFAA’24 as a Distinguished Teacher & Mentor for the year 2023-24 on 15^th August 2024

Recognized by Cambridge University Press and Assessment for honing Communication Skills of UG students at Birla Institute of Technology, Mesra Ranchi in the academic year 2022-23 and 2023-24.

Member, Board of Studies, Institute of Management Studies, Ranchi University for Hotel Management Course.

Jharkhand State Board of Technical Education Expert committee member for Hotel Management Institutes.

Delivered an invited lecture on "Indian Culture and Food" on December 22, 2017, during workshop organized by Renaissance Artists and Writers Association, RAWA, Ranchi Chapter.

Judged the J K News Network's cookery show "Kitchen Memsab" held on September 24-25, 2016.

Appointed as Treasurer for Two days' National Seminar on " Transforming communities through Sustainable Tourism in and around Jharkhand: Trends and Challenges" organized by Department of Hotel Management & Catering Technology, BIT, Mesra held on February 15-16, 2018.

Appointed as Quiz Master during Paryatan Parv 2017, organized by Jharkhand Tourism Development Corporation, Govt. of Jharkhand.

Papers Published

1. Chatterjee R., Jana A. & Shandilya, G. (2012), Potential of Rural Tourism in the state of Jharkhand, EARTH - NITHM Journal of Tourism and Hospitality Management, ISSN No. - 2231-6213, 2(1), 6-16.
2. Shandilya, G.( 2015), Emperical study of HRM Strategies and labour turnover in the hotel industry, ASIAN MIRROR - International JOurnal of Reserach,ISSN No. -2348-6104, 2(2), 29-35.
3. Shandilya, G. (2015), Scope and challenges of Event Managment in India, AEIJMR -AE International JOurnal of Multidisciplinary Research, ISSN No. - 2348-6724, 3(2), 89-92.
4. Srivastava, S.K., Chandra,B., & Shandilya, G. (2018), Customer Relationship Management (CRM) on Customer Loyalty and Retention in Hotel Industry of Jharkhand, International Journal of Civil Engineering and Technology, IAEME Publication, ISSN No. - 0976-6316, 9(1),784-796.
5. Shandilya,G., Singh,S., & Srivastava,A.R., (2018), Impact of Consumers' Perception on the Service Quality of Fast Food Sector, International Journal of Mechanical Engineering and Technology, IAEME Publication, ISSN No. - 0976-6359, 9(2), 74-87.
6. Pandey, R.K., Sinha, A.P., Srivastava, S.K. & Shandilya, G., (2020), A Study on Accessing Factors Leading to the Purchase of BYJU'S "Educational Learning App" as a Curriculum, International Journal of Mechanical and Production Engineering Research and Development, TJPRC Pvt. Ltd, ISSN(P): 2249-6890; ISSN(E): 2249-8001, 10(3), 1217-1230.
7. Kumar, P., Srivastava, S.K. & Shandilya, G. (2020), A Strategy of Using Facebook for Digital Advertising in All of the Hotels across India, Psychology And Education, ISSN: 0033-3077, 57(1), 128-135.
8. Shandilya, G., Dubey, A. & Srivastava, P. (2023), Analysing Moderating Effects of Demographic Variables on Customer Satisfaction: A Study of Quick Service Restaurant, ATNA – Journal of Tourism Studies, 18(1), 51-88. https://doi.org/10.12727/ajts.29.3
9. Shandilya, G., Dubey, A., Srivastava, P. (2023) Enhancing Customer Satisfaction in Fast Food: A Novel Approach Integrating SEM and ANN for Relationship Marketing Analysis. Parikalpana – KIIT Journal of Management 19(2),142-163.https://doi.org/10.23862/kiit-parikalpana/2023/v19/i2/223471
10. Jana, A., Shandilya, G., Srivastava, P. (2024) Eco-Conscious Luxury: Decoding the Preferences of Affluent Travelers in Sustainable Hospitality. Journal of Hospitality and Tourism Insights

Conference Papers 

1. Shandilya, G. (2017). ‘Changing Paradigm in Relationship Marketing Strategy of Corporate Governance in Organized Fast Food Sector’ in the International Management Conference on “A Dynamic Shift of 4 G - Good Governance and Global Growth” on December 15-16,2017 at GLA University, Mathura in collaboration with Jack h. Brown College, California State University.
2. Shandilya, G., Dubey, A. & Srivastava, P. (2023). ‘Critical Review of Relationship Marketing on Business Performance in Organized Fast Food Retailing’ in the International Conference on “Emerging Research Paradigm for Sustainable Development” on May 27-28, 2023 at Jharkhand Rai University, Ranchi.
3. Shandilya, G., Dubey, A. & Srivastava, P. (2024). Fast Food Restaurants: Shift from Catchlines to Consumer Happiness: paper presented in ICHSP 2024 International Conference on Happiness Science and Practices held at Indian Institute of Management (IIM), Ranchi from January 05-06, 2024.

International Association of Technology and Management (IATM, USA)

Editor : 

• Shandilya, A.K., Shandilya, G., Kumar, N. & Srivastava, P.  (Eds.) (2018) "Transforming Communities Through Sustainable Tourism: In and around Jharkhand", Disha International Publishing House, New Delhi. ISBN- 9789384782023
• Md. Ahsan, L., Shandilya, G. (Ed) (2021) “Biryani Origins and variations”, Kindle

• Text Book :

• Srivastava, S.K., Srivastava, P & Shandilya, G. , "An Introduction to Hotel Industry", Trinity Press, Laxmi Publication Pvt. Ltd. ISBN No. : 9789384872366.
• Book Chapter:
• Shandilya, G. & Srivastava, A.R. (2022), Chapter 17 ‘Digitalization of Higher Education: Issues and Challenges’ in Gupta, S.L., Kishor, N., Mishra, N., Mathur, S. & Gupta, U. (Eds), “Transforming Higher Education Through Digitalization: Insights, Tools, and Techniques”, CRC Press Taylor & Francis, Boca Raton, ISBN: 9780367676292, 293-308.
• Srivastava, P., Shandilya, G. & Buhalis, D. (2022), ‘Hotel Standard Operating Procedure Post COVID-19’ , Buhalis, D. (Ed), “Encyclopedia of Tourism Management and Marketing”, Edward Elgar Publishing, 615-618.
• Srivastava, P., Shandilya, G. (2023), Chapter 1 ‘Pilgrimage Tourism: A Look at Travelers’ Opinions’  in Gupta, S.K., Aragon, L.C., Kumar, P., Madhurima, Ramasamy, R. (Eds), Prospects and Challenges of Global Pilgrimage, Tourism and Hospitality, IGI Global, ISBN13: 9781668448175, DOI: 10.4018/978-1-6684-4817-5, 1-17.
• Shandilya, G., Dubey, A., Srivastava, P. (2023), ‘Critical Review of Relationship Marketing on Business Performance in Organized Fast-Food Retailing’ in Kaur, H., Prasad, S. (Eds), RESEARCH TRENDS IN COMMERCE & MANAGEMENT, NexGen Publications, ISBN: 978-81-19477-20-3, 81-93.
• Shandilya, G. & Srivastava, P. Taking forward National Heritage for Sustainable Development in India. In A. Agarwal, K.K. Verma, S. Ranjan, B. Dubey, & P. Jami (Eds.), G-20 Nations: Global Partnership for Economic and Social Inclusions (1st ed., pp. 60–69). Navyug Publication Agra ISBN 9789393575358
• Shandilya, G., Srivastava, P. & Jana, A. Industry Experts and Business Consultants’ Takes on India’s Readiness for Metaverse. In B. Singla, K. Shalender & N. Singh (Eds.) Creator’s Economy in Metaverse Platforms: Empowering Stakeholders Through Omnichannel Approach, IGI Global, 132–147, DOI: 10.4018/979-8-3693-3358-7.ch008
• Shandilya, G. & Srivastava, P., Past, Present, and Future of Community-Based Tourism: A Perspective Article. In P. Kumar, S.K. Gupta, Maximiliano E. Korstanje, Prakash Chandra Rout & Madhurima (Eds.) Achieving Sustainable Transformation in Tourism and Hospitality Sectors, IGI Global, 258-267, DOI: 10.4018/979-8-3693-3390-7.ch015
• Shandilya, G. & Srivastava, P., Regenerative Tourism at the Culinary Crossroads: Exploring the Impact of Food-Themed Shows on Shaping Destination Perceptions. In P. Tyagi, V. Nadda, K. Kankaew, & K. Dube (Eds.) Dimensions of Regenerative Practices in Tourism and Hospitality, IGI Global, 106-122, DOI: 10.4018/979-8-3693-4042-4.ch007
• Srivastava, P. & Shandilya, G., Unveiling the Impact of Perceived Smart Tourism Technology on Tourist Satisfaction. In T. Kajla, P. Kansra, & N. Singh (Eds.), Multidisciplinary Applications of Extended Reality for Human Experience, IGI Global. 147-170, DOI: 10.4018/979-8-3693-2432-5.ch008

 Associate Editor, Journal of Hospitality Application and Research (JOHAR)