Birla Institute of Technology, Mesra
Faculty Image

Dr. Praveen Srivastava

Joined Institute on : 19-Aug-2004

  • Associate Professor
  • Management
  • Ph.D. (Ranchi University)
Contact Address

D I /27 BIT Mesra, Ranchi

Allahabad (U.P.)

  • Phone Office - 06512275648
  • Phone Residence - 8987479515
  • Email - psrivastava@bitmesra.ac.in
Work Experience

Teaching : 21 Years

Research : 9 Years

Individual: 2 Years
Research Areas
  • Marketing Management
  • Customer Relationship Management 
  • Consumer Behaviour
  • Front office Management 
  • Human Resource Management 
Award and Honours

2025

  • Conducted a session with the Research Scholars at Maharishi Dayanand University, Rohtak, Haryana on 7th Feb.'25 at MDU, Rohtak.
  • Session Chair at ITSA Amity Regional Conference for Asia 2025 organised by Amity University, Noida, Uttar Pradesh on 7th - 9th Feb.'25. The theme of the conference "Bridging the gap in Tourism Knowledge and Practice: Sustainable Development, Regenerative Tourism, Digital Ecosystem and Green Investment".

2024

  • Session Chair at 5th International Conference on "The role of Innovation, Entrepreneurship and Management for Sustainable Development (ICRICEMSD - 2024) organised by School of Management, O P Jindal University, Raigarh in association with Sohar University, and Metropolia on 17th and 18th October'24.
  • Resource person in FDP on Design Thinking organised by Department of Management, BIT Mesra from 24th June'24 to 28th June'24. Topic : Educators in Design Thinking: Creating a culture of Innovation.

2023

  • Resource person in FDP on Digital Transformation organised by Department of Management, BIT Mesra from 4th Dec.’23 to 9th Dec.’23.
  • Resource person in online- Webinar on Navigating Entrepreneurship - Opportunities in Hospitality Industry - An overview from Passion to Profession on 18.12.23 organized by Committee for Members in Entrepreneurship & Public Services (CMEPS), The Institute of Chartered Accountant of India. The topic of presentation was "Career Pathway in the Hospitality Industry : Opportunity and Growth".
  • Received best paper presenter award for the research paper titled "Tourism's Green Lens: Navigating Sustainable Development from Tourists' viewpoint" presented in 4th International Conference on the Role of Innovation, Entrepreneurship and Management for Sustainable Development (ICRIEMSD-2023) that was held in Hybrid mode on 3rd-4th November 2023. Conference was organised by OP Jindal University in association with Sohar University, Oman, and Jose Maria College Philippines.
  • Resource person in Management Development Program (MDP) on "Excellence in Tourism & Hospitality Service" from 09.10.23 to 19.10.23 organized by Department of Hotel Management & Catering Technology, BIT Mesra.
  • Conducted session on 13.10.23 and 16.10.23 on "Digital Concierge : Enhancing Guest Experience through E-CRM in Hotel" and "From Check-In to Check-Out: Seamless Guest Journeys". Resource person in AICTE Training & Learning (ATAL) Academy Basic ATAL FDP on "Design Thinking as tool for Innovative Teaching Pedagogy" from 20.02.23 to 03.03.23 organized by Department of Management, BIT Mesra, Noida Campus.

 

2022

  • Received best paper presenter award for the research paper titled "Digitalization in Service Industry : Examining the moderating role of COVID-19" presented in 3rd Business, Law and Management (BLM3) International Conference that was held virtually on 12th November 2022. Conference was organised by CIRI in association with Taylor's University, Malaysia.
  • Resource Person in a one day International Hospitality and Tourism Webinar with the theme "Burning Passion : Heading the Hospitality and Tourism Industry to a Brighter Future" organized by College of Hospitality and Tourism Management, Divine Word College of Vigan on 4th July '22 topic of presentation was "Hospitality Industry: From Passion to Profession". Resource Person in a one day National Workshop on "Research Methodology for Hospitality" organized by the School of Hotel Management, Ajeenkya D Y Patil University, Pune, on 29th June ' 22.
  • The topic of presentation was "Research using Mendeley". Nominated as a Committee Member by Jharkhand University of Technology (JUT), Ranchi in June’22 to inspect several institutions affiliated to JUT and ensure the compliance of AICTE norms therein.

2021

  • Resource person in AICTE Training & Learning (ATAL) Academy online elementary FDP on "Design Thinking for Excellence in OBE & Digital Learning" from 29.11.21 to 03.12.21 organized by Department of Management, BIT Mesra, Ranchi. Received Gold Award in BLM2-ICAM4, international Joint E-conference for the paper titled "ICT acceptance in education during COVID -19: Analyzing the mediation role of Social Influence". Conference was organised by CIRI in association with Taylor University, Malaysia and University of Kelaniya on 11th Sept.'21.
  • Certified as Mendeley Advisor on 8th August '21. Re-appointed as Course Staff (Discussion Forum Moderator) for IITBombayX course LaTeX 101x "Latex for Students, Engineers, and Scientist" , from Aug. '21 to Nov. '21.
  • Appointed as Course Staff (Discussion Forum Moderator) for IITBombayX course LaTeX 101x "Latex for Students, Engineers, and Scientist" , from Jan '21 to May'21. 

2018

  • Top Performer in Faculty Development Program "Mentoring Educators in Educational Technology" conducted by IIT Bombay from May 17th, 2018 to July 5th, 2018. Member - Board of Studies, Institute of Management Studies, Ranchi University for Hotel Management Course.

2017

  • Mentor in the AICTE approved Faculty Development Program (FDP201x) on Pedagogy for Online and Blended Teaching - Learning Process conducted by Indian Institute of Technology Bombay from September 14, 2017, to October 12, 2017.
  • Mentor in the AICTE approved Faculty Development Program (FDP101x) on Foundation Program in ICT for education conducted by Indian Institute of Technology Bombay from August 3, 2017, to September 7, 2017.

2016

  • Recipient of "Award of Excellence" by IIT Mumbai for being amongst the top performer of the Faculty Development Program "Use of ICT in Education for Online and Blended Learning" conducted by IIT Mumbai from May 2nd, 2016 to July 10th, 2016.

2015

  • Authored an article titled "Hotel Management study: A gateway to Opportunities" published by The Pioneer Newspaper on 21st April 2015. 

2014

  • Delivered a talk on "Food Waste Management" on 23rd Sept.'14 to students of National Institute of Food Technology Entrepreneurship and Management, Sonepat Haryana.

2013

  • Delivered an Invited talk on "Importance of Food Management" on 5th June 2013 (World Environment Day) at the Institute of Engineers (India), Jharkhand State Center, Nepal Kothi Campus, Ranchi.

2009

  • Trained the Tourist Guide for Jharkhand from 3rd March 2009 to 17th March 2009, at State Institute of Rural Development (SIRD), Ranchi. Training Program was sponsored by the Department of Tourism, Govt. of Jharkhand.

2008

  • Developed Course Material for Uttarakhand Open University for 3 units of EHM 201: Room Division Operation and 5 units of  301 Accommodation Management in the year 2008. 

2004

  • Certified Instructor of "Managing Front Office Operation"  (2004) by the American Hotel & Lodging Association (AH&LA), USA. Certified Instructor of "Leadership and Management in the Hospitality Industry" (2004) by the American Hotel & Lodging Association (AH&LA), USA.???????
Publications

Paper Published: 

2024

  • Srivastava, P., & Srivastava, S. (2024). The role of trust on enhancing buying intentions in online food delivery: Findings from a developing country. International Journal of Services, Technology and Management, 29(2–4), 197–217.https://doi.org/10.1504/IJSTM.2024.145232 https://www.inderscience.com/storage/f410211658312917.pdf
  • Kumari, N., Mishra, N., & Srivastava, P. (2024). Impulse buying trap and post-purchase regret in health insurance; The role of Social Media and online reviews. Journal of Content, Community and Communication, 21(10), 130–148. [Scopus Q2] https://doi.org/10.31620/JCCC.12.24/10.
  • Jana, A., Shandilya, G. and Srivastava, P. (2024), "Eco-conscious luxury: decoding the preferences of affluent travellers in sustainable hospitality", Journal of Hospitality and Tourism Insights, Vol. ahead-of-print No. ahead-of-print. [Scopus Q1, ABDC - C] https://doi.org/10.1108/JHTI-04-2024-0375
  • Srivastava, P. (2024) Tourism's Green Lens: Navigating sustainable development from tourists' viewpoint, International Journal of Services and Standard, 14(1), 28-50, [ Scopus ] Print ISSN : .1740-8849 Online ISSN: 1740-8857.doi: https://dx.doi.org/10.1504/IJSS.2024.140077
  • Sinha A P, Srivastava P, Srivastava S K, Asthana A K, Nag A. (2024) Customer Satisfaction and Loyalty for Online Food Services Provider in India: An Empirical Study. Vision. 28(3), 327-343. doi:10.1177/09722629211034405. [SCOPUS, Q1] ISSN : 0972-2629
  • Praveen Srivastava, Niraj Mishra, Nripendra Singh & Haywantee Ramkissoon (2024) Beyond carbon footprints: the ‘Greta Thunberg Effect’ and tourist hotel preferences, Journal of Travel & Tourism Marketing, 41:4, 578-595, DOI: https://doi.org/10.1080/10548408.2023.2293017 [SSCI, Scopus Q1, ABDC - A, Taylor & Francis] Print ISSN : .1054-8408 Online ISSN: 1540-7306.
  • Srivastava, P., Mishra, N., Srivastava, S. & Shivani, S. (2024), "Banking with Chatbots: The Role of Demographic and Personality Traits", FIIB Business Review, onlinefirwst. https://doi.org/10.1177/23197145241227757 [Scopus Q1, ABDC - C, SAGE Publication] ISSN : 2319-7145, e-ISSN : 2455-2658.

2023

  • Shandilya G., Dubey A. and Srivastava, P., (2023), "Enhancing Customer Satisfaction in Fast Food: A novel approach integrating SEM and ANN for Relationship Marketing Analysis", Parikalpana - KIIT Journal of Management, 19(2), 142-163. 10.23862/kiit-parikalpana/2023/v19/i2/223471 [UGC Listed]. ISSN 0974-2808, e-ISSN 2582-4821.
  • Mishra, N., Srivastava, P., Mahato, S. and Shivani, S. (2023), "Use and acceptance of crypto currencies in India: an evaluation of block chain application in financial sector using PLS SEM and ANN approach", International Journal of Quality & Reliability Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJQRM-03-2023-0093 [SCOPUS Q2, ABDC (B), ESCI, Emerald Publication]. ISSN 0265-671X.
  • Srivastava, P., Srivastava, S. and Mishra, N. (2023), "Impact of e-servicescape on hotel booking intention: examining the moderating role of COVID-19", Consumer Behavior in Tourism and Hospitality, 18(3), 422-437. https://doi.org/10.1108/CBTH-03-2022-0076 [SCOPUS Q1, ABDC (B), ESCI, Emerald Publication]. ISSN 2752-6666, e-ISSN - 2752-6674.
  • Shandilya, G., Dubey, A., & Srivastava, P. (2023). Analysing Moderating Effects of Demographic Variables on Customer Satisfaction: A Study of Quick Service Restaurant. Atna Journal of Tourism Studies, 18(1), 51-88 [UGC Listed]. ISSN : 0975-3281. https://journals.christuniversity.in/index.php/atna/article/view/3948

2022

2021

  • Srivastava, P. & Srivastava, S. (2021) Analyzing the mediating role of facilitating condition toward online education during COVID-19. Education India: A quarterly Refereed Journal of Dialogues on Education, 10 (5), 113-122. [UGC Listed] ISSN : 2278-2435

2020

  • Sinha, A.P., Srivastava, P., Pandey, R K & Asthana, A K (2020) The impact of Human Capital (Talent) on Organisational Performance: A study related to the service sector in India, Journal of Critical Review, 7 (19), 6517 - 6525. ISSN : 2394-5125.

2018

  • Srivastava, S.K., Srivastava, P. & Chandra, B. (2018) An impact of Customer Relationship Management (CRM) variables on Customer Satisfaction in the mid-market segment of hotel sector in the state of Jharkhand, International Journal of Research in Management & Social Science, 6,2(1), 5-14 ISSN : 2322-0899.
  • Srivastava, P. & Srivastava, S.K. (2018) Emotional Labor within Hotel Industry - A case study of Ranchi, International Journal of Management Studies, 5, 3(3), 38-43. ISSN : 2249-0302

2015

  • Srivastava, P. (2015) Current status of CSR: A case of Indian Hotel Industry, AVAHAN: A Journal on Hospitality and Tourism, 3 (1), 70-74. ISSN : 2347-4556
  • Srivastava, P. (2015) Satisfaction of Internal Customer in Higher Education, International Journal on Customer Relations, 3 (1), 31-35. ISSN : 2320-7515

2014

  • Srivastava, P. & Srivastava, S. (2014) FDI in Hospitality Sector – A review, ASIAN MIRROR – International Journal of Research, 1(2), 34-44. ISSN : 2348-6112
  • Srivastava, P. (2014) Measuring service quality in restaurants of Jharkhand using DINESERV Model, AVAHAN: A Journal on Hospitality and Tourism, 2 (1), 1-10. ISSN : 2347-4556

2012

  • Srivastava, P., Shandilya, A.K. & Shelly S. (2012) Application and implementation of CRM in Hotels of developing cities- A case study of Ranchi. International Journal of Management, IT, and Engineering.  2(1), 271-294. ISSN : 2249-0558
  • Srivastava P. & Srivastava S. (2012) Awareness of Customer Relation Management as a tool to retain customers in Hotel - A case study of Jharkhand, Anushandanika, Research Journal of Commerce and Business Management, 4(1), 10 -16. ISSN : 0974-200X

2011

  • Shandilya, A.K. & Srivastava, P. (2011) Service at Restaurant: Expectation and Service perception of guests: a case study of Ranchi, Journal of Hospitality Application and Research. 6(2), 36-45. ISSN : 0973-4538
  • Shandilya A. K. & Srivastava, P. (2011) The attitude of consumers towards organized food retailing: An application of Attitude-towards-object Model. ATNA - Journal of Tourism Studies, 6, 128-141. ISSN : 0975-3281

2006

  • R. Kapilan & Srivastava, P. (2006) Pathway toward and beyond national games 2007 - Hospitality case study in JOHAR (Journal of Hospitality Application and Research) 1(1), 40-50. ISSN : 0973-4538

Paper Presented:

  • “Attitude of Indian Adult toward COVID-19 vaccination after second wave: An empirical study” paper presented in 8th International Conference on Mathematical Models & Computational Techniques in Science & Engineering, Athens, Greece, that was held in Hybrid mode from 1st-3rd June’24.Srivastava P. (2022). ‘Digitalization in Service Industry : Examining the moderating role of COVID-19’ paper presented in BLM3, An International e-Conference on 12th Nov’22, organized by CIRI in collaboration with Taylor University, Malaysia.
  • “Fast Food Restaurant shift from Catchlines to Consumer Happiness” paper presented in International Conference on Happiness : Science and Practice 2024 that was held on 5th – 6th January 2024, organised by IIM Ranchi in Rekhi Foundation.
  • “Tourism’s Green Lens: Navigating Sustainable Development from Tourists’ viewpoint” paper presented in 4th International Conference on the Role of Innovation, Entrepreneurship and Management for Sustainable Development (ICRIEMSD-2023) that was held in Hybrid mode on 3rd-4th November 2023, organised by OP Jindal University in association with Sohar University, Oman, and Jose Maria College Philippines.
  • Investigating the moderating influence of age, gender, and personality types on the adoption and usage of chatbots in the banking sector paper presented in International Conference on Innovation in Engineering and Management on 2nd June’23, organized by BIT Mesra (Ranchi) Off Campus Noida.
  • Digitalization in Service Industry : Examining the moderating role of COVID-19 paper presented in BLM3, An International e-Conference on 12th Nov’22, organized by CIRI in collaboration with Taylor University, Malaysia.
  • Srivastava P. (2021). ‘Analyzing the impact of Social Media in Academic Success: A case study of higher education in India’ paper presented in ISDSI Global Conference 2021: Leading business in a fluid world held at Indian Institute of Management, Nagpur from December 27-30, 2021.
  • Srivastava P. (2021). ‘ICT Acceptance in education during COVID 19 : Analyzing the mediation role of Social Influence’ paper presented in BLM2_ICAM4 An International Joint e-Conference on 11th Sept’21, organized by CIRI in collaboration with Taylor University, Malaysia, and University of Kelaniya.
  • Srivastava P. (2021). ‘Social Media and Brand Loyalty: Analyzing the mediating role of Brand Trust’ paper presented in 6th International Conference on Drivers of Global Economic Recovery, on 23rd April’21, organized by Maharaja Agrasen Institute of Management Studies under the aegis of IQAC in association with Brand Wagon Club, Commpact Club, Enactus Club, E Cell & Legal Services clinic of MAIMS Cultural Society. Academic partner Waljat College of Applied Science, Muscat, Oman.
  • Srivastava P. (2021). ‘Students Acceptance of Social Media in Higher Education: An application of UTAUT2 model’ paper presented in 6th International Conference on Drivers of Global Economic Recovery, on 23rd April’21, organized by Maharaja Agrasen Institute of Management Studies under the aegis of IQAC in association with Brand Wagon Club, Commpact Club, Enactus Club, E Cell & Legal Services clinic of MAIMS Cultural Society. Academic partner Waljat College of Applied Science, Muscat, Oman.
  • Srivastava P. (2020). ‘Acceptance and use of E Learning: An application of ELAM model in Hospitality Education’ paper presented in 3rd International Conference on Digital Economy & 14th Annual Indian Subcontinent Institute of Decision Sciences Conference (Building New Digital Ecosystems), Dec 27 – 29, 2020, organized by Centre for Digital Economy, Indian Institute of Management (IIM) Raipur.
  • Srivastava, P. (2016). ‘Mobile E retailing – Beginning of new dimension in Indian E Commerce’ paper presented in the National Seminar on “Start up and Stand up India for the socio_ Economic transformation of Jharkhand” on 27th Sept.’16 at ICFAI University, Ranchi.
  • Srivastava, P. (2016). ‘Emotional Labor in the hotel industry – A case study of Ranchi’ paper presented in the National Seminar on “Achieving Organization Excellence through Innovation and Motivation” on 6th Feb.’16 at Institute of Science and Management, Ranchi.
  • Srivastava, P. (2015). ‘A study on Corporate Social Responsibility practices in Hotel Industry’ paper presented in the National Seminar on “Corporate Social Responsibility: Need of the hour” on Feb 6th-7th 2015, at Institute of Science and Management, Ranchi.
  • Srivastava, P. (2015). ‘CRM as a tool to attain Sustainable competitive advantage – A case study of Hotels in Jharkhand Paper presented in the Ïnternational Seminar “Sustaining Competitive Advantage in Service sector” on 15th-16th May 2015 at Faculty of Management Science, Siksha O Anusandhan University, Bhubneshwar, Odisha.
  • Srivastava, P. (2015). ‘Current status of CSR : A case of Indian Hotel Industry”. paper presented in the International Conference “Hospitality and Tourism” on 16th-17th Oct.’15 at Amarpali Institute of Hotel Management, Haldwani.
  • Srivastava, P. (2014). ‘Study of Hotel employee satisfaction in Jharkhand’. paper presented in the National Seminar “Redefining the Human Resource Paradigm in changing cultural, Social and Economic Environment” at Prestige Institute of Management, Gwalior. 
  • Srivastava, P. (2014). ‘Measuring Service quality in restaurants of Jharkhand using DINESERV model”. paper presented in the International Conference “Issues, challenges, Emerging trend and practices in Hospitality and Tourism” on 5th- 6th Sept.’14 at Amarpali Institute of Hotel Management, Haldwani.
  • Srivastava, P. (2014). ‘Satisfaction with life of Academician in Jharkhand - An Empirical Study’ paper presented in the International Conference on “Business Paradigms in Emerging Markets” on 12th-13th Dec.’14, organized by School of Management, National Institute of Technology, Rourkela.
  • Srivastava, P. (2014).'Gender differences in Entrepreneurship" paper presented in the National Seminar on "Unleashing Entrepreneurship in India : Opportunities and challenges" on 3rd Sept.'14, organized by ICFAI University, Jharkhand at Ranchi. 
  • Srivastava, P. (2012). ‘FDI in Indian Hotel Industry - Challenges and Opportunities’. Paper presented at UGC sponsored National Seminar on “Foreign Direct Investment: Changing Paradigm”, on 27th-28th March 2012 by Karim City College, Jamshedpur. 
  • Srivastava, P. (2008) ‘Switchover of quality manpower from Hotel Industry to Allied Sector” paper presented in National Conference on Indian Hospitality Industry – Contemporary Issues on 27th -28th March’08, organized by HNB Garhwal University at Rishikesh.
  • Srivastava, P. (2005) “Pathway toward and beyond national games 2007 - Hospitality case study” paper presented in National Seminar on Hospitality Industry Prospects and challenges with special reference to National Games 2007 on 27th Sept.’05 organized by Dept. of HMCT, BIT Mesra, Ranchi
Member of Professional Bodies
  • Life member of Indian Society for Technical Education (ISTE)
  • Life member of ANUSANDHANIKA, refereed Research Journal. 
  • Member of Housekeeping and Hospitality Sub-Committee in 34th National Games 2011. 
Text and Reference Books

Editor : 

  • Shandilya, A.K., Shandilya, G., Kumar, N & Srivastava, P.  (Eds.) (2018) "Transforming Communities Through Sustainable Tourism: In and around Jharkhand", Disha International Publishing House, New Delhi.

Text Book :

  • Jana, A. & Srivastava P. (2015) "United Colors of Alcohol" New Delhi, Trident Publication, ISBN No. 9788193094686.
  • Srivastava, S.K., Srivastava, P & Shandilya, G., "An Introduction to Hotel Industry", Trinity, Laxmi Publication Pvt. Ltd. ISBN No. : 9789384872366.

Chapters Published :

2025

  • Srivastava, P. & Rodiris, L. J. (2025). Chatbots in Hospitality: Decoding Tourist Behaviour Among Indian and Filipino Travelers. In N. Azman, M. Valeri, A. Albattat, & A. Singh (Eds.), Decoding Tourist Behavior in the Digital Era: Insights for Effective Marketing (pp. 207-238). IGI Global. https://doi.org/10.4018/979-8-3693-3972-5.ch009.

2024

  • Shandilya G, and Srivastava P (2024) Regenerative Tourism at the Culinary Crossroads: Exploring the Impact of Food-Themed Shows on Shaping Destination Perceptions. In P.K. Tyagi, V. Nadda, K. Kankaew & K. Dubey (Eds.), Dimensions of Regenerative Practices in Tourism and Hospitality.
  • Srivastava, P and Shandilya G (2024) Unveiling the Impact of Perceived Smart Tourism Technology on Tourist Satisfaction. In: Kajila, T, Kansra, P. and Singh N (eds) Multidisciplinary Applications of Extended Reality for Human Experience. IGI Global, pp. 147 – 170. doi: 10.4018/979-8-3693-2432-5.ch008 Link : https://www.igi-global.com/gateway/chapter/352638 ISBN13: 9798369324325, ISBN 13 Softcover: 9798369350089, EISBN13: 9798369324332
  • Shandilya G, and Srivastava P (2024) Past, Present, and Future of Community-Based Tourism: A Perspective Article. In: Kumar P, Gupta S K, Kortsanje M E, Rout P C and Madhurima (eds) Achieving Sustainable Transformation in Tourism and Hospitality Sector. IGI Global, pp. 258-267. doi: https://doi.org/10.4018/979-8-3693-3390-7.ch015 Link : https://www.igi-global.com/chapter/past-present-and-future-of-community-based-tourism/345171 ISBN13: 9798369333907, ISBN13 Softcover: 9798369344460, EISBN13: 9798369333914 [SCOPUS INDEXED]
  • Shandilya G, Srivastava P and Jana A (2024) Industry Experts and Business Consultants ’ Takes on India ’s Readiness for Metaverse: A Review of the Retail Industry. In: Singla B, Shalender K, and Singh N (eds) Creator’s Economy in Metaverse Platforms: Empowering Stakeholders Through Omnichannel Approach. IGI Global, pp. 132–147. doi: https://doi.org/10.4018/979-8-3693-3358-7.ch008 Link : https://www.igi-global.com/gateway/chapter/340315 ISBN : 9798369333587 [SCOPUS INDEXED]

2023

  • Srivastava, P. (2023). Tech Driven Dining : How ICT Innovation Can help Achieve Sustainable Development Goals. In V. Nadda, P.K. Tyagi, R.M. Vieira, & P. Tyagi (Eds.), Sustainable Development Goal Advancement Through Digital Innovation in the Service Sector (pp. 57–63) Advances in Hospitality,
  • Tourism, and the Services Industry (AHTSI) Book Series. IGI Global. doi: https://doi.org/10.4018/979-8-3693-0650-5.ch005 ISSN: 2475-6547 ; EISSN: 2475-6555 [SCOPUS INDEXED]
  • Srivastava, P. (2023). An Empirical Investigation of the Motivational Factors underlying Religious Tourism. In S. K. Gupta, L. C. Aragon, P. Kumar, Madhurima, & R. Ramasamy (Eds.), Management and Practices of Pilgrimage Tourism and Hospitality (pp. 44–60). IGI Global. ISBN 13: 9798369314142 ; EISBN 13: 9798369314159 https://doi.org/10.4018/979-8-3693-1414-2 [SCOPUS INDEXED]
  • Srivastava, P., & Shandilya, G. (2023). Pilgrimage Tourism?: A Look at Travelers ’ Opinions. In S. K. Gupta, L. C. Aragon, P. Kumar, Madhurima, & R. Ramasamy (Eds.), Prospects and Challenges of Global Pilgrimage Tourism and Hospitality (pp. 1–17). IGI Global. ISBN 13: 9781668448175 ; ISBN 10: 1668448173; EISBN: 9781668448199 https://doi.org/10.4018/978-1-6684-4817-5.ch001. https://rb.gy/8mhj0 [SCOPUS INDEXED]
  • Shandilya G., & Dubey A. & Srivastava, P. (2023). Critical review of relationship marketing on business performance in organised fast-food retailing. In Kaur, H. & Prasad S. (Eds.), Research Trends in Commerce and Management (pp. 81-93). Nex Gen Publication. ISBN : 978-81-19477-20-3.

2022

  • Srivastava, P., Shandilya, G. & Buhalis, D. (2022). Hotel Standard Operating Procedures Post-COVID-19. In Buhalis, D. (Ed.), Encyclopedia in Tourism Management and Marketing (1st Vol., pp. 615-618). Edward Elgar Publishing. ISBN : 978 1 80037 747 9. https://bit.ly/3KQA462 [SCOPUS INDEXED]

2021

  • Srivastava, P., & Srivastava, S. (2021). Moodle Learning Management System. In S. L. Gupta, N. Kishor, N. Mishra, S. Mathur, & U. Gupta (Eds.), Transforming Higher Education Through Digitalization (1st ed., pp. 133–144). CRC Press, Taylor & Francis Group. https://doi.org/10.1201/9781003132097-8
  • Srivastava, P., Srivastava, S., Gupta, S. L., & Mishra, N. (2021). Digital Learning Acceptance during COVID-19: A Sustainable Development Perspective. In V. Bali, V. Bhatnaga, S. Sinha, & P. Johri (Eds.), Disruptive Technologies for Society 5.0 (1st ed., pp. 317–326). CRC Press, Taylor & Francis Group. https://doi.org/10.1201/9781003154686-18

2019

  • Srivastava, S.K., Chandra, B., Srivastava, P. (2019). The Impact of Knowledge Management and Data Mining on CRM in the Service Industry. In: Nath, V., Mandal, J. (eds) Nanoelectronics, Circuits and Communication Systems . Lecture Notes in Electrical Engineering, vol 511. Springer, Singapore. https://doi.org/10.1007/978-981-13-0776-8_4 (Springer, Print ISBN 978-981-13-0775-1 Online : ISBN: 978-981-13-0776-8) [SCOPUS INDEXED]

2015

  • Study of Hotel Employee’s satisfaction in Jharkhand, E-book published as proceeding of National Seminar – The Human Resource Paradigm in changing cultural, social and Economic Environment, published by Bharti Publication ISBN 978-93-85000-10-2 pp 251-258.

2014

  • Chattoraj, A.K., Srivastava, P. & Srivastava, S. (2014) Ethical behavior and decision making in management. In New Approach in Human Resource and Marketing management (pp 361-366). New Delhi, Bharti Publication. ISBN 9789381212806.
  • Srivastava, P. (2014) Measuring Guest perception of service quality in Tourism Product: A case study of hotels in Jharkhand. In Travel Tourism and Hospitality: Emerging perspective and paradigm (pp 24-35) New Delhi, Globus Press. ISBN 9789382484967
  • Srivastava, P. (2014) Gender differences in Entrepreneurship. In Unleashing Entrepreneurship in India: Opportunities and Challenges (pp 104-111) Ranchi, Jharkhand, Lords Publishing House. ISBN 9788192817859.

2008

  • Contributed a chapter “Introduction to Hospitality Accommodation” in the text book – Introduction to Hospitality Industry – A Text Book (As per AICTE Syllabus) published by Aman Publication, (2008) ISBN  8182040469 pp 43-59

 
Member, Editorial Board
  • Editor-In-Chief, Journal of Hospitality Application and Research (JOHAR). 
  • Member, Editorial Board of International Journal of Management cases  - Management Education and Research Consortium (MERC),  Global. 
  • Member, Editorial Board, International Journal in Management & Social Science