Birla Institute of Technology, Mesra
Dr. Abhisek Jana
Assistant Professor, Hotel Management and Catering Tech
Ph.D. (IIT, Dhanbad)
Contact Address
Permanent Address Elita Garden Vista; Block:7; Flat No.:1601, New Town; Kolkata-700135
Local Address Qtr. No.: CII/52, Outer Campus, BIT Mesra, Ranchi: 835215, Jharkhand, India
Phone (Office) 2275648
Phone Residence 4816
Email Id
Joined Institute on : 31-Oct-2007

  Work Experience
Teaching : 11.5 Years

Research : 6 Years

Individual: 5 Years

  Professional Background

Abhisek Jana received his Ph.D. in Management Studies from IIT (ISM), Dhanbad. He also holds a Master’s degree in Tourism Management from IGNOU; B.A. in International Hospitality Management from QMUC, Edinburgh, UK along with Diploma in Hotel Management & Catering Technology from IIHM, Kolkata. Prior to joining Birla Institute of Technology, Mesra he worked at The Carlton Hotel, Edinburgh, UK and TajSats Fight Catering, Kolkata.

  Research Areas
  • Service Marketing
  • Consumer Behaviour
  • Food & Beverage Control
  • Food & Beverage Management
  1. Jana, A. & Chandra, B. (2016).Role of Brand Image and Switching Cost on Customer Satisfaction-Loyalty Dyadic in Mid-Market Hotel Sector, Indian Journal of Marketing. Vol:46, Issue No. 9, pp. 35-52, ISSN (Print): 0973-8703.  (SCOPUS Indexed).
  2. Jana, A. & Chandra, B. (2016). Mediating Role of Customer Satisfaction in the Mid-Market Hotels: An Empirical Analysis, Indian Journal of Science & Technology. Vol:9 , Issue No.1 , pp. 1-16, ISSN (Print): 0974-6846, ISSN (Online): 0974-5645. (SCOPUS & Thomson Reuters Indexed).
  3. Jana, A. & Chatterjee, R. (2014). The Effect of Servicescape of Casual Restaurants on Youths’ Dining Experience, International Journal of Customer relations. Vol:2 , Issue No.2 , pp. 37-44, ISSN: 2320-7515.
  4. Jana, A. (2015). The Marketing Effectiveness of Hotels Advertisement in Social Sites (Facebook): A Case Study of Central Ranchi, Asian Mirror International Journal of Research. Pg No.- 67-81, ISSN: 2348-6104
  5. Jana, A. (2014). Impacts of the Attributes of Service Quality on Customer Satisfaction and the Interrelationship Among Service Quality, Customer Satisfaction and Customer Loyalty, Journal of Hospitality Application and Research. Vol:9, Issue No.2,  pp. 46-60, ISSN: 0973-4538.
  6. Chatterjee, R.; Jana, A.; Shandilya, G. (2012). Potential of Rural Tourism in The State of Jhrakhand, EARTH Journal of Tourism & Hospitality Management. pp. 6-16, ISSN : 2231-6213




  Text and Reference Books

Authored a Book Titled "United Colors of Alcohol" published by Trident Publication (2015) , ISBN No. 9788193094686.

Contributed a chapter "Role of Business Ethics in Hospitality Industry: An Exploratory Study", in edited book "Effectiveness, Ethics and Sustainability" A Book published by Excel India Publisher, ISBN: 978-93-83842-73-5, in association with Indian School of Mines (2014), pp. 92-97.