Birla Institute of Technology, Mesra
Dr. Sandip Ghosh Hazra
Assistant Professor and Incharge , Humanities and Mangement
PhD (IIT Kharagpur), Master of Corporate Management ( University of Lucknow)
Contact Address
Permanent Address
Local Address Department of Humanities & Management Birla Institute of Technology Deoghar
Phone (Office) 7463881139
Phone Residence
Email Id
Joined Institute on : 5-Dec-2011

  Work Experience
Teaching : 15 Years

Research : 4 Years

Individual: Years

  Professional Background
  Research Areas

Service Marketing


Research Publications in Journal(International & national 11)
•Ghosh Hazra, S. (2014). Analyzing Service Quality, Customer Satisfaction, Commitment and Trust Relationship: A Study on Indian Banking Sector, International Journal of Applied Services Marketing Perspectives, Vol.3, No. 3, 1062-1070.
•Ghosh Hazra, S., Piyush, P., & Kumar, T. (2013). Customer Loyalty in Indian Banking Sector: A Comparative Study, International Journal of Management, Vol.4, No. 2, 236-243.
•Ghosh Hazra, S. (2013). An Investigating into Customer Satisfaction, Customer Commitment and Customer Trust: A Study in Indian Banking Sector, Researchers World: Journal of Arts, Science & Commerce, Vol. 4, No. 1, 96-102.
•Ghosh Hazra, S. (2012). Service Quality, Customer Loyalty and Mediating Role of Customer Satisfaction,  Global Journal of Contemporary Management  , Vol. 2, No. 2, 1- 9.
•Ghosh Hazra, S. (2012). Service Quality: A Comparison Between Public and Private Sector Banks in India, Proficient International Refereed Journal of Management, Vol. 4, No. 8, 25-33.
•Ghosh Hazra, S. (2011,June )The Importance of Service quality in Relation to Customer Commitment in Indian   Banking Sector, Journal of Management & IT: ACME , Vol.9, 75-78.
•Ghosh Hazra, S., Dash, U K., Routray, R K., & De, S D. (2011). Impulse Buying Behaviour: An Empirical Study, Srusti Management Review, Vol.4, No. 3, 53-62.
•Ghosh Hazra, S. (2010). The Influence of Service quality on Customer Satisfaction and Trust in Indian Banking   Sector, Proficient: An International Journal of Management, Vol. 2, No. 6, 18-29.
•Ghosh Hazra, S. (2010). Service quality and its relationship with customer satisfaction and commitment in public sector banks, Pacific Business Review, Vol. 2, No. 4, 54-58.
•Ghosh Hazra, S., & Srivastava, K.B.L. (2010).Impact of Service Quality on Customer Satisfaction, Loyalty, and Commitment in the Indian Banking Sector, Indian Journal of Marketing, Vol. 40, No. 5, 23-35.
•Ghosh Hazra, S., & Srivastava, K.B.L. (2009).Impact of Service Quality on Customer Loyalty,  Commitment and Trust in the Indian Banking Sector, The ICFAI University Journal of Marketing Management, Vol. 8, No. 3 & 4,74-95.

  Member, Editorial Board

•Member of Editorial Review Board of “Amity Journal of Marketing"- An International, Biannual, Refereed Journal of Marketing  
•Member Editorial Board (Editor) of International Journal of Marketing & Financial Management. Since 30-February-2016.
•Honorary Advisory Board Member-IARDO(International Association of Research & Development Organisation)