Birla Institute of Technology, Mesra
Dr. Abhinav Kumar Shandilya
Associate Professor and Head, Hotel Management and Catering Tech
Ph.D (B.R. Ambedkar Bihar University)
Contact Address
Permanent Address C/O Shree R. S. P. Tiwari Shanti Vihar colony Opposite Dr. Anjar Clinic NH-28, East of Housing board Damodarpur, Post- Damodarpur Dist- Muzaffarpur Pin- 843113 Bihar
Local Address D I/45, Inner Campus, BIT Mesra, Ranchi Jharkhand -835215
Phone (Office) 09472711951
Phone Residence 9835538625
Email Id
Joined Institute on : 3-Jan-2005

  Work Experience
Teaching : 16 Years

Research : 10 Years

Individual: 1 Years

  Professional Background

MT at Hotel Sayaji Indore.

  Research Areas

Marketing - Consumer Behaviour


  Award and Honours

Certificate of Excellence for Foundation Program in ICT for education from March 8, 2018 to April 12, 2018 and Pedagogy for Online and Blended Teaching - Learning Process from May 3, 2018 to May 30, 2018 conducted by Indian Institute of Technology, BombayX.

Secured IInd position in XVIII All India Student chef competition in surprise basket held at I.H.M., Kolkatta 2004, organised by National Council of Hotel Management and Catering Technology (NCHMCTAN).

Culinary Art Award for the year 2002 by MDH at I.H.M. Bhopal.



Research paper in Journal

Journal Name

Name of Research Paper





Page No

JOHAR - Journal of Hospitality Application & Research

Services at Restaurants: Expectation and Service Perception of Guests: A Case Study of Ranchi




July 2011


Atna - Journal of Tourism Studies

The Attitude of Customers towards organized Food Retailing: An Application of Attitude-towards-Object Model




Dec 2011

105 -118

International Journal of Management, IT & Engineering

Application and Implementation of CRM in Hotels of Developing Cities - A Case Study of Ranchi




Jan 2012

271 -294

International Journal of Management, IT & Engineering

Study of Customer Preferences to Choose an Organised Retail Outlet - A Case Study of Ranchi




Mar 2012

302 - 318

ATITHI - Journal of Hospitality & Tourism

A Mélange of Food Outlets Consumers' Behaviour: Specifying Geographical Area Issues of Jharkhand




Sep 2014

30 - 39

International Journal of Hospitality and Tourism Systems

Urban Consumers' Preference for Organised and Unorganised Food Retailing in the State of Jharkhand, India




Dec 2014

9 -18

Journal of Advance Research in Dynamical & Control Systems

An Empirical Study on Customer Perception & Expectation on Service Quality of Select Hotels of Rajasthan: With reference to Servqual Model



11- Sp. Is.


1 - 5

International Journal of Research and Analytical Reviews

Factors contributing to students exchange program of Indian hospitality students in collaboration with foreign institutions in specific reference to Vatel France



Sp. Is.

April 2019

100 -104

Journal of Emerging Technologies and Innovative Research

SERVQUAL Model: An Analysis of Star Hotels in Jaipur




May 2019

686 - 689


Research Paper published as conference proceedings: 02


  1. Shandilya, A. K. (2014). Young Consumers’ Attitudes Towards Foreign Fast Food Giants and Local Food Outlets in the Emerging MARKET. In R. K. Panda (Ed.), Business paradigms in emerging markets 2014 (pp.1-16). Rourkela: School of Management, National Institute of Technology, Rourkela.
  2. Shandilya, A. (2014). Tourism enterprises and rural entrepreneurship in Jharkhand: prospects and challenges. In S. C. Swain, & C. Sinha (Eds.), Unleashing Entrepreneurship in India: Opportunities and challenges (pp. 48-53). Ranchi: ICFAI University.
  Member of Professional Bodies

Nominated as Regional Vice President, Eastern Region of Indian Hospitality Congress.

Empanelled as National Level Monitor for National Level Monitoring, 2012-13, Phase-I and II, under Ministry of Rural Development, Government of India.

Life Member Indian Society of Technical Education (ISTE)


  Text and Reference Books

Sole Author: 01

Shandilya, A. K. (2015). A textbook of Food Production Foundation. New Delhi: Trinity publication- An imprint of Laxmi publication.

Chapter contribution: 02

Shandilya, A. K. (2008). An overview of ancillary and support services in hospitality industry. In S. C. Bagri, & A. Dahiya (Eds.), Introduction to Hospitality Industry: A textbook (pp. 82-92). New Delhi: Aman publication.

Shandilya, A. K. (2008). Hospitality Organizations. In S. C. Bagri, & A. Dahiya (Eds.), Introduction to Hospitality Industry: A textbook (pp. 93-103). New Delhi: Aman publication.

Edited book: 01

Shandilya, A.K., Shandilya, G., Kumar, N & Srivastava, P.  (Eds.) (2018) "Transforming Communities Through Sustainable Tourism: In and around Jharkhand", Disha International Publishing House, New Delhi.